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Return Policy

Returns

All returned items must:
  • Be returned within 14 days of receipt. We will not accept the return after this time has elapsed.
  • Be unworn, unaltered and unwashed and in resalable condition.
  • All original tags and labels attached.
  • Promotional items should also be returned if you are returning the entire order.
  • Not be embroidered, bespoke or customized

Return Process

4 Simple Steps to return
(a) Complete the returns form
(b) Return Merchandise Authorization(RMA) number to be issued

(c) Prepare your package

You can use the original packaging that your item arrived in to return it to us. Ensure that you insert your completed Returns Form along with the item that you are returning before sealing the package.
Ensure that the following address is clearly visible on the outside of the package:

OPGEAR Returns Unit
Woodend Avenue
Speke
Merseyside
L24 9WF

(d) Send

You can send the package back to us through Royal Mail or your own courier service.
We recommend you to use recorded delivery to mail your return.
Please note you will be responsible for all return shipping charges.

Refund/Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchanged refund.

If your returns are approved, then your exchange/refund will be processed, and a credit will automatically be applied to the original method of payment, usually within 7-10 working days.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note
Customer Service email: service@opgearuniform.co.uk
Or see our FAQ