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Returns & Exchanges Policy

Returns & Exchanges Process (Including Return, Exchange and Refund)

Very Simple Steps to start:
  • 1.Log in and go to My Order List page
  • 2.Click Order Number and find the item
  • 3.Click Apply and select the service you need
  • 4.Submit your request and follow the process in My Returns & Exchanges List
  • 5.Guest users can access our website through the link in the Delivery Notice email to find the Apply button and follow the process

Return and Exchange

1.    All returned items must:
* Be returned within 14 days of receipt. We will not accept the return after this time has elapsed.
* Be unworn, unaltered and unwashed and in resalable condition.
* All original tags and labels attached.
* Promotional items should also be returned if you are returning the entire order.
* Not be embroidered, bespoke or customized.
2.    Return courier details are necessary where applicable, please follow the instruction to submit correctly.
3.    The Returns & Exchanges Detail sheet must be printed out and enclosed with the return courier. This is for warehouse to identify the request right away and hence a smooth after-sale service for you.
4.    Prepare

You can use the original packaging that your item arrived in to return it to us. Ensure that you insert your completed Returns Form along with the item that you are returning before sealing the package. Ensure that the following address is clearly visible on the outside of the package:

OPGEAR Returns Unit
Woodend Avenue
Speke
Merseyside
L24 9WF


5.    Send

We recommend you to use recorded delivery to mail your return.
Please note you will be responsible for all return shipping charges.

Refund/Exchange

Once your return is received and inspected, you will be notified of the approval or rejection of your exchanged refund.

If returns are approved, then your exchange/refund will be processed, and a credit will automatically be applied to the original method of payment, usually within 7-10 working days.

The process can be followed in My Returns & Exchanges List.

Contact Us
Email: service@opgearuniform.co.uk
Line: 01512051211